Privacy Policy

Effective Date: 03/08/2026

Privacy Policy

Bertram's Emporium ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or place an order through our Squarespace online store.

Information We Collect

Depending on how you use our website, we may collect:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number (where provided)

  • Customer account information

  • Order history

  • Payment information (processed securely by our payment providers)

  • IP address

  • Browser and device information

  • Website usage information collected through cookies and similar technologies

We do not store your full payment card details.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Create and manage your customer account

  • Arrange printing and delivery of your products

  • Respond to customer enquiries

  • Process refunds where applicable

  • Prevent fraud and maintain website security

  • Comply with our legal and accounting obligations

  • Improve the performance and usability of our website

We do not send marketing emails or newsletters.

Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract – to process your orders and provide our products.

  • Legal obligation – to meet tax, accounting, and other legal requirements.

  • Legitimate interests – to operate, secure, and improve our business and website.

Payment Processing

Payments are processed securely by trusted third-party payment providers, including:

  • Squarespace Payments

These providers process your payment information in accordance with their own privacy policies. We do not receive or store your full payment card details.

Order Fulfilment

To produce and ship your print-on-demand products, we share the information necessary to fulfil your order with our fulfilment partner, Printify.

This typically includes:

  • Your name

  • Delivery address

  • Order details

Printify processes this information solely for the purpose of manufacturing and delivering your order.

Website Platform

Our online store is hosted on Squarespace. Squarespace provides the ecommerce platform that enables us to sell our products and securely process customer accounts and orders.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Remember user preferences

  • Improve website performance

  • Analyse website usage where applicable

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings and any cookie preferences available on our website.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

  • Squarespace (website hosting and ecommerce platform)

  • Squarespace Payments (payment processing)

  • Printify (order fulfilment)

  • Delivery and courier services

  • Professional advisers, such as accountants

  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Maintain customer records

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Request restriction of processing

  • Object to certain processing activities

  • Request a copy of your information in a portable format where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO)

International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our products are intended for a general audience. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Bertram's Emporium

Email: hello@bertramsemporium.uk

Postal Address: Suite G1D, Kingswood House, Richardshaw Lane, Stanningley, Pudsey, LS28 6BN

Website: https://bertramsemporium.uk/